F.A.Q


 

F.A.Q – DassahlyShop

Welcome to our Frequently Asked Questions. If you don’t see your query here, feel free to contact us directly.


 

Shipping & Processing

How long will it take for my order to arrive?

Custom orders typically take 2–5 business days to process. If there are any delays beyond our control, we will notify you as soon as possible.


Where will my order be shipped from?

All orders are shipped from Melbourne, Australia, via Sendle.


Do you ship internationally?

Yes. We currently ship to Australia, United States, Canada, United Kingdom, and New Zealand.

If your country isn’t listed, please contact us and we’ll do our best to accommodate.


How long will my order take to arrive?

  • Australia: 5–7 business days
  • International: 10–21 business days (subject to customs)
    If your order hasn’t arrived after 11 business days (domestic) or 21 business days (international), please contact us.
    Note: Business days are Monday to Friday. We do not ship on Australian public holidays.

 


Returns & Refunds

What is your return policy?

Custom items (e.g. mugs, shirts, labels, key rings) are non-refundable. If your item arrives broken or defective, please email us at dassahlyshop@gmail.com within three days of receiving your order, including a clear photo. We’ll guide you through the return process and provide a return address where applicable.

 

Skincare & Wellness

What’s in your Shea Butter?

Our Whipped Shea Butter is made from organic, unrefined African yellow shea butter, hand-whipped to maintain purity and softness. It’s rich in vitamins, deeply moisturizing, and suitable for all skin types. Available in Original and Vanilla Scented options.


What are the benefits of the Castor Oil?

Our Dassahly Organic Castor Oil is 100% pure and cold-pressed. It promotes:

  • Hair growth and scalp health
  • Lash and brow nourishment
  • Skin hydration and scar fading
  • Joint and muscle relief

Both products are cruelty-free, paraben-free, and mineral oil-free.


 

Lashes

What are Dassahly Lashes made from?

Our lashes are crafted from high-quality flexible synthetic fibres, designed to mimic the softness of natural hair.


How are the lashes attached to the tray?

Each lash is secured to the tray with minimal adhesive. Please ensure any glue residue is removed before use.


How many times can I wear my lashes?

With proper care, you can wear them up to 5 times or more. Always store them in the provided case after each use.

Are your lashes cruelty-free?

Yes. We are committed to offering cruelty-free beauty products.

Do the lashes come with glue?

No. Our lashes do not come with adhesive. We recommend DUO Eyelash Adhesive for best results.

 

Other Products

Are the bonnets machine washable?

Yes. We recommend a cool wash cycle to maintain the fabric’s quality and durability.

Still have a question?

 

 

Reach out anytime via dassahlyshop@gmail.com or visit our Contact page.


With love,

Esther – Dassahly